Account & Data Deletion

How to delete your account

1. Open the UrbanTreelogy app on your device.
2. Tap the menu icon at the top of the Home screen.
3. Tap Profile.
4. Scroll to the bottom and tap Delete account.
5. Confirm the deletion in the dialog that appears.

The deletion runs immediately. You'll be signed out and returned to a fresh app state. Whether your data is wiped right away or after a short delay depends on whether you have an active paid subscription; see What happens after you delete below.

What gets deleted

When the deletion completes, the following data is permanently and irrecoverably removed from our systems:

• Your profile (alias, city, gardening preferences, vibes, care style).
• Your plant garden: every plant you've added, with all associated metadata.
• Your journal entries and all care-task completions.
• Your weekly health check-ins and plant health timeline.
• Your care plans and vacation plans.
• Your subscription history and any promo-code redemptions.
• Your usage counters and AI quota records.
• Your Firebase Authentication record.
• Your customer record on RevenueCat (if you ever subscribed to Pro).

After deletion completes, there is no way for us, or for you, to recover what was removed.

What happens after you delete

The outcome depends on whether you have an active App Store or Google Play subscription at the time you tap Delete.

If you don't have an active store subscription (free, promo, or expired)

Full deletion runs within a few days. Everything in the list above is gone, including your Firebase Authentication record. Signing in again with the same Google or Apple account afterwards creates a brand-new account with no historical data.

If you have an active App Store or Google Play subscription

Apple and Google do not permit third-party apps to cancel a paid subscription on the user's behalf, so deleting your account in our app would still leave you being charged. To prevent that, we use a two-step deletion when an active subscription is detected:

1. Immediately, on tapping Delete: we wipe the same content as above (profile, garden, plans, history, all subcollections). The only fields we keep on your user document are your subscription tier, the subscription metadata (product, store, expiry, active flag), and a softDeletedAt timestamp marking the deletion. Your Firebase Authentication record is also kept alive during this window.
2. If you change your mind: for signed-in users, signing back in with the same Google or Apple account restores Pro automatically. Your subscription is still attached to your account. For anonymous users, simply reopen the app: your active subscription transfers to your new anonymous session automatically (or tap "Restore Purchases" on the paywall to trigger it manually). Either way, your garden and history will be empty (those were wiped in step 1) and you start fresh.
3. If you don't come back: 90 days after your subscription has fully expired (i.e. you've cancelled it via the App Store or Google Play, and the paid period has ended), a weekly cleanup job runs the full deletion: Firestore document, Firebase Authentication record, RevenueCat customer record, everything goes.

The 90-day grace exists purely to give you a recovery window for the Pro you've already paid for. If you'd prefer immediate full deletion regardless of subscription state, cancel your subscription first via your store's Settings (Apple ID → Subscriptions, or Google Play → Subscriptions), wait for it to expire, and then tap Delete account.

What may be retained

A small amount of residual data may persist briefly after deletion. None of it can be linked back to you as an individual once your account is gone:

• Backup snapshots. Our cloud providers (Firebase, Firestore) take periodic backups that rotate out within their retention window. Until they rotate, a deleted record may briefly appear in a backup. We do not access these backups in normal operation.
• Crash reports and usage analytics. Crash reports, and usage analytics events if you had agreed to them, that were captured before deletion stay with Google until their own retention windows expire. Deleting your account stops any new records being tied to you and resets your analytics consent, but it does not reach back into records already sent. If you want those removed as well, email us and we will make the erasure request to Google on your behalf.
• Anonymized aggregates. We may retain aggregated metrics (e.g. total active gardens, total plants tracked) that cannot be associated with any individual user.

Alternative deletion method

If you cannot access the app for any reason (uninstalled, lost device, can't sign in), you can request account deletion by email instead.

Send an email to urbantreelogy@gmail.com from the address associated with your Google or Apple sign-in, with the subject line "Account deletion request". Include the email address tied to your account in the body so we can identify the right record.

We'll process the request within 30 days. The same deletion rules apply: full deletion if you have no active subscription, soft delete with 90-day grace if you do.

Questions

For any questions about account deletion, data handling, or your rights under GDPR / CCPA / equivalent regulations:

urbantreelogy@gmail.com

For the full data-collection and handling story, see the Privacy Policy.